Help Centre
Welcome to the Help Centre for Expert Hand Surgery. If you can’t find what you need, please contact
Mr Fawdington’s private secretary, Vikki Hibbert – [email protected] | 07510 417 479
Urgent Problems
If you have severe pain, new numbness, signs of infection (fever, worsening redness, discharge) or a medical emergency, please contact NHS 111 or 999 immediately, or attend your nearest A&E.
Changing or Cancelling an Appointment
If you need to reschedule or cancel an appointment, please give at least 48 hours’ notice where possible.
Contact the secretary directly by phone or email, stating your full name, date of birth, and appointment date.
Late cancellations may incur a fee where clinic time cannot be re-allocated.
If you booked through HCA Healthcare, Nuffield Health or The Priory, you may also contact the hospital bookings team, who will liaise with the practice to arrange an alternative time.
Tip: Early notice helps free appointments for other patients awaiting specialist care.
Running Late or Missed Appointments
If you are delayed, please call ahead so the clinic can plan accordingly.
Arrivals more than 15 minutes late may need to be re-scheduled to avoid delaying other patients.
Missed appointments without notice may attract a re-booking charge.
If you were unable to attend due to illness or transport breakdown, please contact the secretary as soon as practicable to rearrange.
Requesting Letters, Reports or Receipts
Clinic letters are routinely emailed to you within 1-2 days of the appointment. You may request additional copies of your clinic letter, imaging report, or operative note for your records or insurer.
Formal medicolegal or insurance reports can be arranged on request (fees apply).
If you need a payment receipt for reimbursement or self-assessment purposes, please email your request quoting the date of consultation.
Payment and Billing Queries
Invoices are normally issued by the Medserv or the treating hospital on behalf of Expert Hand Surgery Ltd.
If you have received an invoice you believe relates to a different provider, please contact the secretary to confirm details.
For insured patients:
- Always obtain an authorisation code before treatment.
- Excess payments are collected directly by Mederv or Mr Fawdington.
For self-pay patients:
- Payment can be made by card, bank transfer, or secure hospital portal before treatment.
- You will receive a full written quotation for any surgical procedure.
Travel and Parking
The Harborne Hospital – HCA, Birmingham, Mindelsohn Way, Birmingham B15 2FQ
- Take a train to Birmingham New Street Station, then connect to University station (5 minutes).
- From University station it’s a short walk to the Queen Elizabeth Hospital campus and The Harborne Hospital.
- Free parking is available in the HCA underground hospital car park. Pay-on-exit public parking is also available on the Queen Elizabeth Hospital site.
Nuffield Health Wolverhampton Hospital, Wood Road, Tettenhall WV6 8LE
- Approximately 50 minutes’ drive from central Birmingham.
- Free on-site parking is available for patients and visitors.
The Priory Hospital, Priory Road, Edgbaston, Birmingham, B5 7UG
- Take a train to Birmingham New Street Station it is just over a mile from The Priory Hospital. Taxis are available from the station.
- Free on-site parking is available for patients and visitors
Directions are available from Google Maps on the Contact Us page.
Accessibility and Support Needs
All sites are wheelchair-accessible, with lift access to all outpatient and theatre areas.
If you have additional needs – mobility assistance, interpreter services, or specific medical requirements – please mention this when booking so appropriate arrangements can be made.
If you require a chaperone, please inform the receptionist or nurses on arrival; this service is always available.
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If you’re experiencing hand and wrist or related symptoms, we can confirm the cause and tailor a plan – often starting with splints/hand therapy and exercises, with medicines, injections or surgery only where appropriate.
This page provides general information and is not a substitute for individual medical advice.
For emergencies (severe/new weakness, spreading infection, uncontrolled pain, significant injury) call 999, or use NHS 111 for urgent guidance.
Appointments:
- Self-pay patients can book without a GP referral
- Insured patients (Bupa, AXA, Aviva, Vitality, WPA, etc…) can book once authorised.
Clinics are available at:
- The Harborne Hospital – HCA, Birmingham
- Nuffield Health Wolverhampton Hospital
- The Priory Hospital, Birmingham
To book or ask a question, contact Vikki (Private Secretary):
☎ 07510 417479
✉ [email protected]